3. Service Management Congress 2019

Digital Trust, Intuition and E-learning


Due to current events, the 3rd International Service Congress will take place on May 27th and 28th, 2019, from 9 am to 6 pm. The background is the communication of interesting research results from the EFRE projects "Digital Trust and Teamwork (DigVertr)" and "Intuition (RHIA)" as well as from own research on e-learning and the data protection concept of the empirical research projects will be presented and discussed. 


The lectures are public and free of charge - you are cordially invited

Please register under M-A.- Launer@Ostfalia.de




Research Symposium Digital Trust, Intuition and E-Learning

Selected research projects of the Ostfalia University

Ostfalia University Campus Suderburg, May 27, 2019



Opening of  3. international Service Management Congress 

Prof. Dr. Markus Launer, Ostfalia University Campus Suderburg


Research Results EFRE-projekt Digital Trust 


Results of Study 1, (Digigital Trust in companies)
Dirk Schneider, Ostfalia University


Planning Research Design Study 2 (Supply Chain Approach)
Stefanie Borsych, Ostfalia University


International Research Program "Digital Trust at the Workplace"
Prof. Dr. Dave E. Marcial, Silliman University, Dumaguete, Philippinen


EEG Brainwave to Test Consumers’ Attention towards Online Advertisements
Prof. Dr. Huichi Wang, National Taiwan University of Research and Technology


Lunch i 


Key Note Speech „E-Learning at Vocational Schools in Germany“

OStD Stefan Nowatschin, Head of School Berufsbildende Schulen I, Uelzen


Research Results on E-Learning 


E-Learning in Companies and international Universitys

Prof. Dr. Markus Launer, Ostfalia University


Results on the empirical study on E-Learning at Vocational Schools in Germany in cooperation with Ostfalia University 
Frank Nierath, Oberstudienrat, Berufsbildende Schulen I Uelzen 


Knowhow-Transfer und Implementation of reseach results in the Province of Uelzen  
Joachim Delekat, Head of regional Research Council of Prof. Launer, Member of the City Parlament of Uelzen


Research Results on EFRE-projekt Intuition 


Intuition on the basis of heuristics
Dr. Anne-Kathrin Auer, Werkhaus GmbH 


Intuition und Antizipation on the basis of quantum physics 
Dirk Schneider, Ostfalia University


Intuition Testing Systems 
Dierk Ohler, Ostfalia University


Videotests for Online Measurements of Intuition 
Michael Ferwagner, Ostfalia University


Data Protection in emprical research (TBC) 
Thorsten Logemann, Intersoft Consulting Services AG, Hamburg


International Lectures Suderburg

E-learning digital skills

Tuesday, May 28, 2019

guests of the lecture International Management

Ostfalia University Campus Suderburg, B36 (in English)



Studying Abroad
Prof. Dr. Dirk Plickat, Ostfalia University, Internationalization Faculty H


Data Protection and Ethical Statements in Empirical Research
Prof. Dr. Dave E. Marcial, Silliman University, Dumaguete, Philippines


E-Learning in the Philippines – Serving Oversees Workers worldwide
Prof. Dr. Joane Serrano, Open University of the Philippines, Los Banos


E-Learning in China
Prof. Dr. Bo Yang, Beijing Open University, Peking, China


E-Learning in Taiwan and latest research results
Huichih Wang, Taiwan National University of Research and Technology, Taipeh




Entry-Level Programming for non IT-Specialists
Natsuko Uchida, Ferris University, Yokohama, Japan


E-Learning and Information Technology
Prof. Dr. Kuno, University for Electro-Communications, Tokyo, Japan 


Boundaries of Digitalization
Dr. Harald Kitzmann, Tallinn University of Applied Sciences, Estonia


End of the Congress 
Prof. Dr. Markus Launer, Ostfalia University