Digital Trust @ the Workplace

Duration of the sub-project Study 1b expected:
January 2019 to December 2021

Project Leader: Prof. Dr. Markus Launer

Dr. Frithiof Svenson

Prof. Dr. Dave Marcial (visiting professor from the Silliman University, Philippines to the Ostfalia University


Prof. Dr. Fatih Cetin, Nigde Omer Halisdemir University, Turkey

Prof. Dr. Joana Palisckiewicz, Warsaw University of Life Sciences


The research project is part of the EU-funded ERDF research project "Digital Trust & Teamwork, Study 1: Digital Trust in Companies, Application No. ZW6-85007939.
Click here for the main study


Digital Trust at the Workplace - a global empirical study

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International empirical study

At the Ostfalia University a global research study on digital trust in the workplace is conducted by Prof. Dr. Markus Launer and the Digital Trust Team. The research is primarily aimed at measuring digital trust in the workplace with an emphasis on people, technology, and process. This project is independent and not financed by third parties.

Please click here for the empirical study


Target of the study

The target of the study is to research digital trust at the workplace. It will lead to suggestions and action how to create a trustful environment and culture within modern companies. Several publications are planned, workshops and conferences to communicate the results.


Theoretical Basis

Theories and principles included in this study are Forrester Social Technologic Ladder, Decision-making models, Technology Adoption Theory, Management Theory, Software Quality Model, General Data Protection Regulation Principles, Digital Citizenship Principles, and Caldicott Principles.


Pre-Test, Test-re-Test and HCI Test in 2019

The pre-testing of the questionnaire in 9 languages has been conducted in 2019. It was a Test-re-Test, Pre-Test and HCI test performed with over 380 participants internationally. The study was first introduced at the ICBIM Conference in Paris, France, in September 2019 by Prof. Dr. Markus Launer.


Kick Off Main Study January 2020

As of January 2020, the main study will take place for about 6 month. It is targeted to collect 100-300 answers per country depending on the size of the state. This does not lead to a representative sample but will give enough evidence to support a new theory.


Publications and international Conferences

Target is to publish the results in international journals and contribute to international academic conferences. In addition, an international Service Management Congress will be held at the Ostfalia University Campus Suderburg on May 25-27, 2020 and early 2021.


International support from friends of the following Universities

International friends of Prof. Dr. Markus Launer, Dr. Frithiof Svenson (both Ostfalia University) and Prof. Dr. Dave Marcial (Silliman University) support the international study and conduct their own data sampling in their respective country.


  • Ostfalia University, Campus Suderburg, Germany (Head)
  • Silliman University, Dumaguete, Philippines (Co-Head, Visiting Professor to Ostfalia University)
  • Beijing Open University, Peking, China
  • Ferris University, Yokohama, Japan
  • National Cheng Kung University, Tainan, Taiwan
  • Open University of the Philippines, Los Banos
  • Semyung University, Semyung, Corea
  • Shenzhen Polytechnic University, China
  • Siam University, Bangkok, Thailand
  • Tallinn University of Applied Sciences, Tallinn, Estonia
  • Universidad Católica Nuestra Señora de la Asunción, Paraguay
  • University of Buenos Aires, Argentina
  • Universidad Nacional de Quilmes, Argentina
  • Philippines E-Learning Society, Vietnam
  • ZHAW School of Management and Law, Switzerland
  • Father Saturino Urios University, Butuan, Philippines
  • Bauman Moscow State Technical University, Russia
  • University of Ghana Business School, Accra
  • University of Chile, Santiago de Chile
  • University of Electro-Communication, Tokyo, Japan
  • University of the Philippines, Manila, Cebu, Philippines
  • Linnaeus University, Kalmar, Sweden
  • Xavier School of Management - XLRI Jamshedpur, India
  • University of Nairobi, Kenya
  • Babeș-Bolyai University, Romania
  • Poznań University of Economics and Business, Poland
  • Warsaw University of Life Science, Poland
  • Slovak Academy of Sciences, Bratislava, Slovakia
  • Faculdades Ibmec, Rio de Janeiro, Brazil
  • University of Oklahoma, Norman, USA
  • Rider University, Lawrence Township, New Jersey, USA
  • University of Coimbra, Portugal
  • Université Charles Université internationale, Karlsruhe, Germany



Ethical Statement and Declaration according to Art 13 DSGVO.

Data protection and Compliance is supported by Thorsten Logemann from Intersoft Consulting Services AG, Hamburg

Ethical Statement

Declaration according to Art 13 German data protection law DSGVO

Declaration of compliance with the DSGVO procedure documentation

Technical and organizational measures of SoSci Survey GmbH


Publications so far:

Towards the Measurement of Digital Trust


 PS: You are also welcome to see information about our events on YouTube

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