Call for Paper


The workshop invites papers on DIGITAL TRUST & INTUITION @ the Workplace. We will publish all contributions in a conference proceeding. Therefore, please submit a paper by October 30, 2020 by email to


Online Presentation


Please prepare a PowerPoint presentation of about 30 minutes talk to participants from all over the world and different backgrounds. We hope to receive your presentation upfront for display by November 5, 2020 in the form PowerPoint (maybe including a 3-5 minutes video) by eMail. Please acknowledge that all presentations will be live online as well as recorded and stored in an archive at Ostfalia University. We may use parts of your presentation for additional videos.




  • Full papers (research papers): 8-10 pages, usual review process
  • Short papers (project contributions): 4–6 pages, assessment by practical relevance
  • Student contributions: 4–6 pages, evaluation based on the criteria of University studies
  • Interactive formats: 2–4 pages description of the topic, actors, artists and designers performances; assessment according to thematic relevance

We especially welcome student contributions. Students are invited to submit contributions both in the special category "Student contributions ", as well in one of the other formats. For more information on International Lectures from and for students, please see videos here.


Papers expected during this Workshop are diverse and open. It can be in the form of but is not limited to theoretical, exploratory, experimental, quantitative, or qualitative analysis of new ideas and concepts, current practice, debates and controversies. All papers should follow APA formatting. Ostfalia University will publish conference proceedings of the workshop that we will share with you.




For the submitted paper and presentation as well as the 30-minute live speech, Professors receive 300 Euro, Lecturers, Post Docs and Ph.D. Students 250 Euro, and Students 200 Euro from the Faculty of Trade and Social Work at Ostfalia University.



4th Service Management Congress Invitation (PDF)

Registration Forms - Call for Paper (PDF)


Please let us know if you can attend online no later than September 25, 2020.