IT Service Desk

Telephone extension: 19990

The telephone extension is valid for each location:

• Campus Salzgitter: +49 5341 875 19990
• Suderburg Campus: +49 5826 988 19990
• Wolfenbüttel Campus: +49 5331 939 19990
• Wolfsburg Campus: +49 5361 8922 19990

You can reach the IT Service Desk staff by telephone at the following times

• Monday to Thursday from 08:00 to 12:00 and from 13:00 to 15:30
• Friday from 08:00 to 12:00

Please note that extension 19990 is our central IT hotline. It is not possible to contact an IT service desk at a specific campus directly.

You will be connected to the member of staff who is on duty at the time of your call.
This person may be on a different campus and, in case of doubt, will not be aware of any previous calls you may have made.

E-mail address: rechenzentrum​(at)​ostfalia.de (opens your email program)

We have set up a central e-mail address to which you can send all enquiries relating to the use of the university's IT infrastructure.

Please note: Ostfalia members should only use their university e-mail address when communicating with the computer centre by e-mail. Otherwise enquiries cannot be answered for security reasons.

The IT Service Desk is the central point of contact for all questions and problems relating to the IT infrastructure. More complex enquiries and tasks that cannot be dealt with directly by employees at the IT Service Desk are recorded via a ticket system and assigned to the responsible person in the data centre for processing.

You can create a new case in the ticket system yourself and view the processing status of your enquiry via the case overview. To do this, go to the Ostfalia University portal. (external link, opens in a new window)

At all university locations, you can get information and help in person from the staff at the IT Service Desk of the Computer Centre.

Where and when?

• Salzgitter campus: Karl-Scharfenberg-Straße 55/57, Building A, 1st floor, Room 14
• Suderburg campus: Herbert-Meyer-Straße 7, Building B, ground floor, Room B50
• Wolfenbüttel campus: Salzdahlumer Straße 46/48, Building D, ground floor, Room D001
• Wolfsburg campus: Robert-Koch-Platz 8 a, Building C, 2nd floor, Room C206

You can reach the IT Service Desk staff during lecture times at the following times

• Monday to Thursday from 09:00 to 12:00 and from 13:00 to 15:30
• Friday from 09:00 to 12:00

On days directly before a public holiday, the IT Service Desk is generally only staffed until 12:00 noon.

There are no regular opening hours during the lecture-free period. For consultations, please make an appointment in advance if necessary.

Appointments can be made by telephone (extension: 19990) or by e-mail (opens your email program), stating: Surname, first name, matriculation number (if applicable), appointment request and name of concern.
You can also create a process in the ticket system to arrange a personal appointment. To do this, go to the Ostfalia University portal (external link, opens in a new window).

An on-site service at the workplace within the university or appointments outside the times mentioned are possible in exceptional cases by prior arrangement if urgently required.

The Computer Centre offers all students, professors and employees of Ostfalia who use a notebook for their study, research and teaching activities advice and support in a notebook consultation hour.

Where and when?

• at the IT Service Desk of the Computer Centre at all locations
• every Wednesday between 10:00 and 12:00

Service

The IT Service Desk team at the computer centre provides support with

• the configuration of WLAN
• configuring notebooks for the university network
• configuring e-mail programmes for the e-mail server
• the configuration of the university's web mail service
• Questions about IT security.

During the notebook consultation hour, the IT Service Desk staff will try to identify the cause of the problem and solve it together with you on site so that you are then able to carry out the necessary steps yourself.

For more complex or time-consuming problems that cannot be solved during office hours, you will receive instructions on how to proceed.

You can find information on WLAN use for various operating systems in the XWiki (external link, opens in a new window).

Preparation

Please do the following so that as many people as possible can use the consultation hours:

• Make a note of any error messages so that we can identify the problem more quickly.
• Start up your notebook before you come to the consultation.