Integrated Health Care Management

Social and individual conditions of health care:
Theoretical foundations and current topics in health sciences; health reporting; health equity, population groups and determinants of health, such as climate change, socio-economic, cultural and physical environment, living environments / living and working conditions, social environment and community networks, factors of individual lifestyles, age, gender; strategies, concepts and methods of health promotion and prevention

Interprofessionalism in healthcare:
Construct and concept of interprofessional healthcare, programmes and concepts of interprofessional healthcare, effects of interprofessional healthcare, healthcare professions; current challenges in healthcare in the context of intra- and interprofessionality; fundamentals and relevance of interprofessional collaboration in healthcare

Science- and quality-orientated health care concepts:
Classification and categorisation of integrated care concepts, legal and structural foundations of established integrated care concepts and their effects on quality-oriented care design; selected international care models and model projects of integrated care

Financing innovative care concepts:
Financing of integrated care services at the macroeconomic level; forms and procedures of remuneration for services, their applicability in integrated care and their advantages and disadvantages as a result of microeconomic incentive effects; significance of selective contracts; promotion of innovations

Methods and instruments of health services research:
Data and health system analysis; health care structure analyses and analysis of health care concepts; primary and secondary data analyses; study types in epidemiology and public health; evidence-based medicine, studies
versus real world data; analysis of routine and register data; quantitative and qualitative methods in health services research; health economic evaluation of complex interventions

Quality assurance and patient-orientation:
Quality of care and quality development; quality competition, quality management and quality improvement at system level, pay for performance; quality and patient safety research; Patient Reported Outcome,
Measurement of patient satisfaction and preferences, quality of life; patient information and communication in the care process; care for people with disabilities and impairments, social aspects; self-help,
Counselling and training for relatives and patients

Communication and co-operation in interdisciplinary teams:
Self-management; role models, interactions and conflicts with consideration of interdisciplinary constellations; team building; practical reflection; current developments in project management and implementation of new project management methods

Research/practical project:
Formulation and operationalisation of research questions; concretisation of project tasks using scientific methodology; planning, preparation, realisation and evaluation of (sub-)projects in a research and/or practice context using scientific methodology and taking interdisciplinary aspects into account

Module spans the 2nd and 3rd semesters

Product and process management:
Subject matter and special features of product management in the healthcare sector; process levels in product management and organisational integration; customer-oriented optimisation of the healthcare supply chain;
legal framework conditions

Customer relationship management:
Development and testing of strategies and measures to initialise and intensify business relationships with stakeholders, in particular with customers in terms of customer relationship management in the healthcare sector

Sustainable economic activity and resource management:
Fundamentals of sustainable resource management; stakeholder approach in the context of sustainability management; sustainability concepts at the level of the healthcare system (circular economy, life cycle assessment, sharing economy) and at the corporate/institutional level (corporate social responsibility, sustainability strategy and reporting, waste avoidance and recycling)
Economy) and at company/institutional level (corporate social responsibility, sustainability strategy and reporting, waste avoidance and recycling, waste management concepts and energy management); sustainable human resources management

Healthcare in the context of climate change and environmental economics:
Environment and environmental change; external effects; environmental policy instruments (taxes, regulations, certificates); effects of environmental change and climate change on health-related outcomes; approaches to ensuring
health care in the context of climate change (critical infrastructure); interactions between health care and the environment (waste and wastewater pollution)

Methods and tools to support decision-making in companies (including data warehouse, data mining) and their applications in the healthcare sector

Communication and co-operation in interdisciplinary teams:
Self-management; role models, interactions and conflicts with consideration of interdisciplinary constellations; team building; practical reflection; current developments in project management and implementation of new project management methods

Research/practical project:
Formulation and operationalisation of research questions; concretisation of project tasks using scientific methodology; planning, preparation, realisation and evaluation of (sub-)projects in a research and/or practice context using scientific methodology and taking interdisciplinary aspects into account

Module spans the 2nd and 3rd semesters

Current technical trends (e.g. AI, IoT, big data, robotics) and the possibilities
and limits of their use in the healthcare sector

Ethical conflicts in healthcare:
Conceptual definitions of ethics (philosophical ethics, ethics and morality, ethics and religion, normative ethics, descriptive ethics and metaethics); methods of justification and legitimisation in ethics (deduction, contextuality, coherentism); current positions in ethics (deontology, utilitarianism, contractarianism, virtue ethics, discourse ethics); problem areas in ethics (collision of values, cultural diversity, approaches to solution models); ethical problems in healthcare and special problems in medicine

Value-orientated management:
Fundamentals and significance of value-oriented corporate management and analytical differentiation from value-based management; methods and management variables; value- and culture-oriented management; value-based corporate management using value driver models; corporate governance; intangible value drivers; EFQM model; value discrepancy and shaping value change in companies; management ethics

Change management:
Subject matter and special features of change management in the healthcare sector, including the aspect of changing cultural conditions; Organisational integration, conceptualisation and approach;
Communication in change management; resistance and dealing with resistance; success factors for change management processes

Counselling in the healthcare sector:
Delimitation, characteristics and models of consulting; functions and legal foundations; healthcare as a consulting market; consulting process; agreements and contracts; ethics and communication in consulting; consulting methods and phases; specific organisational consulting